Hours of Work

8.30am to 5pm, Monday to Friday

MAIN PURPOSE OF JOB:

· To deliver customer satisfaction at all times in the service and repair of motor vehicles of all types.

· To carry out servicing and repairs in a safe and economical manner.

· To employ such knowledge and skills as may be required to test vehicles and diagnose faults.

· To maintain the integrity of all product information.

MAIN JOB FUNCTIONS

· To road test vehicles and diagnose problems as and when required by the Service Receptionist.

· To carry out routine servicing, warranty repairs, diagnosis of vehicle problems and general maintenance of vehicles as required.

· To maintain and develop skill levels in all aspects of repair, service and maintenance of franchise vehicles.

· To take an active part in upholding the company Health and Safety policy.

· To be conversant with all Manufacturer technical literature and information bulletins.

· To keep work area and protective clothing clean, tidy and in a safe condition in order to uphold the Manufacturers and company image.

· To ensure vehicles comply with safety standards when returned to customer and that faults have been reported and noted on the job card.

· To talk directly to customers when required.

· To undertake Manufacturer’s training courses as advised by the Service Manager. To notify Aftersales Manager of damage or breakdown of workshop equipment or tooling.

· To identify additional work opportunities and report to Aftersales Manager accordingly.

OBJECTIVES AND KEY TASKS

Improved profitability:

· To attain manufacturers' servicing and repair times.

· To note and report all components, materials and consumables used.

· Development of personal knowledge and experience in order to improve, profitability, customer satisfaction and efficiency.

· To ensure vehicles are thoroughly examined and to report all servicing requirements and associated work noticed whilst working on the vehicle to the Service Manager.

· To ensure all chargeable labour, components and workshop consumables are recorded on the job card, and where possible work within Manufacturer’s recommended repair times.

Customer service and satisfaction:

· To protect customers' vehicles with floor mats, seat and steering wheel covers.

· To safeguard the customers' vehicle and contents during service and repair.

· To ensure vehicles are thoroughly examined and report verbally and in writing the general condition of vehicles with emphasis on customer safety.

· To ensure vehicles are road tested in a safe and professional manner with due regard to speed limits, road law, other road users and pedestrians.

· To ensure optimum use of technical knowledge and skills to achieve effective, economic and safe service/repair of customers' vehicles.

Cost control:

· To ensure that all hours and material usage are accurately recorded on the job card.

· Ensure exchange parts are returned promptly to the parts department for crediting.

· To ensure warranty removed parts are correctly labelled and passed to the warranty clerk enabling prompt processing of the warranty claim.

· To ensure materials, tools and workshop consumables are controlled and used effectively and efficiently to ensure minimum wastage.

· To take care not to cause accidental damage to vehicle and components during service or repair.

· To minimise wastage of all materials, oils and fluids.

· To care for all plant and tools belonging to dealership and not to misuse same.

Job Types: Full-time, Permanent

Salary: £28,950.00 OTE

Ref: 2022KBJW/bamber

Working Hours 8.30am to 5pm Monday - Friday
Location Bamber Bridge
Salary £28,950 OTE
Benefits
Closing Date 31/05/2022

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