Customer Care at Simpsons SKODA Group

Our core values of being Customer Focused, Passionate and Professional are very important to us.

Our Customer Service Team welcome your feedback, both positive and negative; it enables us to see the things we’re doing well and also, the things we’re not doing so well.

Of course, we try our hardest to give our customers the best possible service, all the time; however, we’re honest and we do realise that, from time to time, things go wrong.

If you’ve not been completely satisfied with anything we’ve done for you, then we’d like you to tell us about it.

Complaints Procedure

If you need to complain, then, in the first instance, we recommend that you get in touch with the Departmental Manager at the dealership concerned. If their response or actions fall short of your expectations, then please let Jeff Armer, our Head of Business know.

You can email Jeff directly on customerservice@simpsonsskoda.co.uk

For any regulated complaints under the Financial Conduct Authorities DISP complaint rules (DISP 2.4) you are also able to contact Automotive Compliance Limited at:

Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD Telephone: 01452671560 or complaints@automotive-compliance.co.uk

If we cannot resolve your regulated complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at https://www.financial-ombudsman.org.uk/