MAIN PURPOSE OF JOB
To deliver customer satisfaction at all times in the service and repair of motor vehicles of all types.
To carry out servicing and repairs in a safe and economical manner.
To employ such knowledge and skills as may be required to test vehicles and diagnose faults.
To maintain the integrity of all product information.
OBJECTIVES AND KEY TASKS
To attain manufacturers' servicing and repair times.
To note and report all components, materials and consumables used.
Development of personal knowledge and experience in order to improve customer satisfaction and efficiency.
To ensure vehicles are thoroughly examined and to report all servicing requirements and associated work noticed whilst working on the vehicle to the Aftersales Manager.
To ensure all chargeable labour, components and workshop consumables are recorded on the job card, and where possible work within Manufacturer’s recommended repair times.
Customer service and satisfaction:
To protect customers' vehicles with floor mats, seat and steering wheel covers.
To safeguard the customers' vehicle and contents during service and repair.
To ensure vehicles are thoroughly examined and report verbally and in writing the general condition of vehicles with emphasis on customer safety.
To ensure vehicles are road tested in a safe and professional manner with due regard to speed limits, road law, other road users and pedestrians.
To ensure that all work carried out is to MOT and/or manufacturers' safety standards.
To ensure optimum use of technical knowledge and skills to achieve effective, economic and safe service/repair of customers' vehicles.
MAIN JOB FUNCTIONS
To road test vehicles and diagnose problems as and when required by the Service Receptionist.
To carry out routine servicing, warranty repairs, diagnosis of vehicle problems and general maintenance of vehicles as required.
To maintain and develop skill levels in all aspects of repair, service and maintenance of franchise vehicles.
To take an active part in upholding the company Health and Safety policy.
To be conversant with all Manufacturer technical literature and information bulletins.
To keep work area and protective clothing clean, tidy and in a safe condition in order to uphold the Manufacturers and company image.
To ensure vehicles comply with safety standards when returned to customer and that faults have been reported and noted on the job card.
To talk directly to customers when required.
To undertake Manufacturers training courses as advised by the Service Manager. To notify Aftersales Manager of damage or breakdown of workshop equipment or tooling.
To identify additional work opportunities and report to Aftersales Manager accordingly.
Relationships with Manufacturers’ Representatives, Service Manager, service advisors, other Vehicle Technicians, Apprentices, parts advisors, Health and Safety Officer, Valeter, drivers and customers.
Directly responsible to: Service Manager
Safety, economy, and accuracy of work, including that of any assigned apprentice.
EXPERIENCE, QUALIFICATIONS AND TRAINING
To have served a recognised apprenticeship and / or
To have undertaken manufacturer's training courses
To have experience in the servicing and repair of motor vehicles.
To be Brand accredited Master Technician or working towards.
This is a unique opportunity to use your knowledge and expertise to its best advantage, to be part of a team where we measure our success by our ability to completely satisfy our customers. In return we can offer you the challenges, commitment to excellence and rewards you inevitably seek.
If you feel that you are the best in the business and can contribute to our success please contact us today and tell us how you could make a real difference to our business.