HOURS OF WORK
Job Share to cover a total of 50 hours per week
MAIN PURPOSE OF JOB
Greet and welcome all guests and visitors to the Dealership, passing and directing all enquiries to the appropriate department or associate.
Build a rapport with guests and establishing their needs quickly and efficiently to maximise their Guest experience.
Act as a Brand Ambassador, reflecting the Brand image and standards at all times.
OBJECTIVES AND KEY TASKS
Greet guests visiting or telephoning the dealership, making them feel welcome and direct them to the appropriate associate as soon as possible;
Manage dealership switchboard as required with a friendly, efficient and welcoming approach;
Log guest messages or complaints in the absence of the appropriate team members, ensuring information is accurately recorded and referred.Ensuring the guest is reassured that appropriate action will be taken;
Maintain the reception/guest areas in accordance with dealership standards and identified guest needs;
Maintain adequate supplies of guest hospitality stock and Dealership stationery at all times;
Maintain guest enquiry records/telephone logs in order to provide statistical information on guest visiting patterns as required;
Provide administrative support to dealership departments as required, including assistance with mail shots.
Download and distribute daily customer satisfaction reports from the SKODA website;
Maintain Car Care Programme Showroom Log
Maintain and develop Company and industry knowledge through attending relevant training opportunities;
Maintain quality standards of uniform dress, attitude, guest care, honesty in order to portray a professional image to guests at all times;
Maintain a safe and healthy working environment;
To ensure all company and customer data is dealt with in line with the General Data Protection Regulations 2018;
To ensure that confidentiality is maintained;
To follow all Simpsons (Preston) Ltd policies and procedures as per the employee handbook;
To champion the Culture and Values of Simpsons Skoda at all times;
Any other duties commensurate with the position.
Direct Relationships with the Head of Business, HR Manager, After Sales Manager, Sales Administrator, Senior Management Team, Sales and Service Colleagues.
Directly responsible to: New Car Sales Manager.
£10.50 per hour, plus bonus