SKODA Finance phone lines running at capacity

Volkswagen Financial Services (SKODA Finance) phone lines are receiving higher than normal call volumes, which means the phone lines are at maximum capacity.

When calling SKODA Finance you may get a message telling you the phone number is unavailable. This means the phone lines are at capacity and cannot take any additional calls.

This is affecting all lines across the business, not just high-volume areas.

Please use the phone lines only for essential calls and expect longer-than-usual service levels for email replies.

It may be possible that you can find the answer to your question through their self help website at:

SKODA Finance

If your query cannot be serviced through your online account, you can email SKODA Finance at

In order for them to verify who you are and support your enquiry as quickly as possible, please include the following information:

1. Your agreement number or vehicle registration number
2. Your full name
3. Your date of birth
4. Your current postcode

They will be providing a reduced telephony service and their teams will be servicing our most urgent enquiries as priority, so thank you in advance for only choosing to call them as a last resort.