The Simpsons Skoda Standard Benefits Package Includes:

* Family Owned Business * Pension Scheme * 22 days paid annual leave. * Birthday off after 3 years service. * Leave increases to 25 days after 10 years service * Watch to celebrate 10 years service * Uniform provided * Free Flu jab * £25 towards eye care * Cycle to work scheme * Reduced workshop / MOT rates * Staff Referral scheme * VWG Accreditation Programme / Simpsons Academy * Employee of the Quarter Awards * Access to Ben.org services

AFTERSALES MANAGER - SKODA COLNE

Simpsons SKODA is one of the most successful independently owned businesses in the region. As we continue to grow we need to invest in the future and that means investing in our people.

Due to our continued growth Simpsons Skoda are recruiting across our Branches for the following Vacancy:

  • Aftersales Manager at our Skoda Colne location

If you feel that you are the best in the business, can contribute to our success and are looking for a new opportunity and fresh challenge in 2024 and beyond then we would like to hear from you. Please forward your CV including a covering letter telling us how you could make a real difference to our business:

JOB PURPOSE:

To achieve service volumes and profit objectives through motivating and developing the service team to be fully competent in their job roles.

KEY RESPONSIBILITIES

  • To manage all Service processes and to ensure all customers receive excellent customer service;
  • Maintain standards of performance of the service team through effective coaching and performance management;
  • Recruit and select the service team members in line with organisational and Škoda UK requirements;
  • Maintain high levels of customer service standards and ensure understanding and adherence to the requirements of Brand service requirements and customer satisfaction indicators within the Škoda Centre;
  • Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, cost of sales) so that they are in line with Škoda (UK) and Škoda Centre operating requirements;
  • Maximise commercial opportunities through developing and implementing campaigns within specific market sectors;
  • Monitor and evaluate customer needs and competitor activity in the market, ensuring that service marketing campaigns are relevant and targeted;
  • Ensure all Service processes meet HSO requirements and that they are implemented in a consistent manner;
  • Regularly communicate and interact with members of other departments to develop the business and the Škoda Centre team ethos;
  • Maintain a safe and healthy working environment; ensuring adhere with Health and Safety requirements;
  • To ensure that confidentiality is maintained;
  • Any other duties commensurate with the position.

OBJECTIVES AND KEY TASKS

  • Maintain a safe and healthy working environment; ensuring adhere with Health and Safety requirements.
  • To ensure all company and customer data is dealt with in line with the General Data Protection Regulations 2018.
  • To ensure that confidentiality is maintained.
  • To follow all Simpsons Skoda policies and procedures as per the employee handbook.
  • To champion the Culture and Values of Simpsons Skoda at all times.
  • Any other duties commensurate with the position.

TRAINING

  • Attend whenever required.


Ref: AN2024/017

Working Hours
Location Skoda Colne
Salary OTE £61000
Benefits
Closing Date 30/06/2024

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