Simpsons Škoda customer care

Your feedback matters

We want every customer to receive helpful, professional service. If something has gone wrong, please tell us so we can understand what happened and work towards putting it right.

We also welcome positive feedback. Your comments help us recognise good service and identify where we can improve.

How to raise a complaint

To help us understand your complaint, please include your name, contact details, the dealership involved, your vehicle registration or relevant reference, and a description of the issue.

Finance and insurance

Complaints about regulated services

For a complaint about our regulated finance or insurance activities, you can also contact Automotive Compliance Ltd directly by post, telephone or email.

complaints@automotive-compliance.co.uk

If your regulated complaint remains unresolved

You may be able to refer an eligible complaint to the Financial Ombudsman Service if you are unhappy with the final response, or if a response has not been provided within the applicable time limit. The service is free for consumers.

For most regulated finance and insurance complaints, the response period is eight weeks, and you normally have six months from the date of the final response to refer the complaint to the Ombudsman. Different rules can apply to motor-finance commission complaints. Please check the guidance and any deadline stated in your response letter.

The Financial Ombudsman Service considers complaints within its remit; it does not cover every dealership or customer-service dispute.

Car finance commission complaints

If your concern relates to commission paid in connection with a car finance agreement, please use the guidance below. It explains the relevant complaint route and current arrangements.

Looking for finance information or support?

Visit our Finance page for product explanations, existing-agreement contacts and independent money-support organisations.